Effective date: May 24, 2022


We have a 30 day return policy. Unfortunately if 30 days have passed since your purchase, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging for Dog Wear. 

Refund & Return Policy for Shampoo, Conditioner, Aromatherapy Mist and Minicle Micro Bubble Brush the packaging cannot be opened.

Individual & Business Course is non-refundable once you sign into the Cocojor Classroom.  Minicle Micro Bubble Machine has a separate policy please see the details on your modules and website. 

Webinar, Workshops Seminar pre-paid and paid sessions are non-refundable.


Damaged Goods

Should your product arrive damaged, please reply to your order confirmation email with pictures of your damaged goods and we will replace the damaged item(s) asap. To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again.

Please then contact your credit card company—it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


Sale items (if applicable)

Unfortunately sale items cannot be refunded.


Exchanges (if applicable)

You first must receive a EN (Exchange Number) please send inquiries to [email protected] 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Cocojor Exchange

7040 Hawaii Kai Drive, Unit 25034

Honolulu, Hawaii 96825

EN: ECJ00000 (You must include this number for faster response to be adjusted)


Returns (if applicable)

You first must receive a RN (Return Number) please send inquiries to [email protected] 

To return your product, you should mail your product to:

Cocojor Returns

7040 Hawaii Kai Drive, Unit 25034

Honolulu, Hawaii 96825.

RN: RCJ00000 (You must include this number for faster response to be adjusted)

PLEASE NOTE: Returns for the Minicle Micro Bubble are handled separately and the return address will be given upon the RN request within the 30 day money back guarantee. 

Depending on where you live, the time it may take for your exchanged or refund product to reach you, may vary. You are responsible for shipping. Shipping is not refundable. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee we will receive your returned item.